We will not refund any payments made by you for the purchase of Products, except in accordance with the refund policy described in this section.

Products may be returned within 14 days of the purchase upon providing a copy of the receipt as proof of purchase. The product must be returned unused in its original packaging, including all manuals, documentation and other accessories, and in original condition. Only Products purchased on the Website may be returned using the procedure.

We are committed to handling refund requests in a timely and efficient manner. It’s required to request to send an email (contact@common-journey.com) with a copy of the receipt as proof of purchase and reason why and we will send out the return request form to you.

After completing the return request form, email us back the filled out form. We will send you an email containing instructions if your request has been approved. You will then have 7 days to return the Product in accordance with the return label. If the product is not returned within 7 days, you will be deemed to have forfeited your right to return the Product. Upon our receipt of the returned Product including manuals, documentation and other accessories, and in original condition, you will receive a full refund of the amount paid. The amount should be refunded to your account or the card used within 30 days of our receipt of the returned Product.