Questions ?
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Shipping & Returns
- Where does Common Journey ship?
Currently, we ship to the U.S. only.
- When do I get my tracking number?
We send out tracking numbers once the package is ready to ship.
- Do you ship to PO boxes?
No, we do not ship to PO Box
- How do I make a return?
Please refer to our return policy here.
- Can I cancel my order?
Sorry, we cannot process cancellations at this time. Please wait until you receive the product and follow our return policy here.
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Products
- Would The Pillow work without the blanket inside?
Yes. There is a built-in air tube that can be pumped to provide comfort with or without the blanket.
- Are there different sizes?
The Pillow comes in one size. It has a built-in adjustable strap that can be relaxed or fastened.
- Can I detach the blanket from the pillow?
Yes. The blanket is attached using a snap button, so it can be easily removed and re-attached.
- Does The Pillow have any pockets?
The Pillow has a small zipper pocket on the side to store your small belongings (e.g. passport, phone, etc).
- Is the pillow and blanket washable?
Yes. Both the pillow and the blanket are machine washable. First, remove the inner air-tube and simply set your washer to the delicate cycle or hand wash. Do NOT place in the dryer, air-drying in a well-ventilated room is recommended.
- Why does the pillow not inflate when I press the air pump?
Make sure to open the air valve before inflating.
- How do I deflate the pillow?
Open the flap of the air valve, then press and hold to release the air.
Additional questions:
Please email contact@common-journey.com for further questions.
