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Warranty

  • The Products are guaranteed by a limited one (1) year warranty worldwide.

    The warranty is applicable for one (1) year as of the original date of purchase, and covers Product defects in material design and workmanship. The warranty does not apply to normal wear and tear, unreasonable use or neglect, abuse, misuse, misapplication, defective usage or misuse of the Products or other usages that infringe these Terms and Conditions, and commercial non-home use or if you change your mind.

    To benefit from the warranty, you will need to provide us with proof of your purchase of the Products to assess the original date of purchase. Without proof of purchase, Common Journey does not offer the warranty to products. Items by purchasing on common-journey.com are only able to be accepted by Common Journey. If your item is purchased in our authorized distributors, you should request the warranty to distributors. The warranty does not apply to Products purchased from authorized distributors or third party sellers.

    If the Product is covered by warranty, as confirmed by Common Journey, we will replace or repair the defective Product. If the Product is no longer available or out of stock, we may offer an alternate or replacement Product. We will request your approval prior to sending a replacement Product.

    Our warranty procedures abide by the consumer protection laws applicable in the State of California.